Shipping policy

Thank you for shopping with us. We are committed to getting your order of Salmon Oil for Dogs & Cats to you safely and as quickly as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

2. Shipping Times

Estimated delivery times are:

  • Standard Shipping: 5–15 business days

  • Express Shipping: 3–7 business days, where available

Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free or promotional shipping.

4. Tracking Your Order

If tracking is available for your shipment, tracking information will be provided by email after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

5. Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us at [YOUR EMAIL ADDRESS] with your order number.

We will work with the shipping carrier to locate your package and provide you with an update.

6. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

7. Customs, Duties and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

8. Damaged Packages

If your package arrives damaged, please contact us at hellovibespacestore@gmail.com as soon as possible and provide your order number and clear photographs of the package and product.

We will review the situation and determine the appropriate resolution.

9. Contact

If you have questions about your order or shipping, please contact us:

Email: hellovibespacestore@gmail.com